As the Net Promoter Score Falls From Grace, So Does the Employee Net Promoter Score
This year has been the Net Promoter Score’s (NPS) moment in the shade. The popular metric for measuring customer satisfaction got a drubbing this May from the Wall Street Journal, which noted that while corporate America may be obsessed with the NPS — often using it to determine bonuses and guide investment decisions — the metric’s accuracy is “dubious.”
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Author: recruiter.com
Date/time: 07/22/2019, 18:00
Post date: 2019-07-22 18:00:44
Category: measuring
Tag: been
Post ID: 8540
