This year has been the Net Promoter Score’s (NPS) moment in the shade. The popular metric for measuring customer satisfaction got a drubbing this May from the Wall Street Journal, which noted that while corporate America may be obsessed with the NPS — often using it to determine bonuses and guide investment decisions — the metric’s accuracy is “dubious.”
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Author: recruiter.com
Date/time: 07/22/2019, 18:00
Post date: 2019-07-22 18:00:44
Category: measuring
Tag: been
Post ID: 8540